Support

Need help with ATM Kids? We’re here.

Send a message

Same inbox as in-app feedback — we usually reply within 1–2 business days.

What is this about?

Pick a category, then share details.

Please do not send your parent PIN or backup code. We will never ask for them.

About ATM Kids

ATM Kids is a local-first family app for chores, rewards, wish lists, and simple money tracking. Your family’s data stays on your device. There is no cloud account or subscription — just a free trial, then an optional one-time lifetime unlock.

Quick answers

I’m new — how do I get started?

  1. Download ATM Kids and tap Get started.
  2. Complete Parent Setup with your name and email.
  3. Add your child and set a parent PIN.
  4. Explore chores, rewards, and wish lists together.

How does the free trial work?

You can try everything free for 7 days. After that, you’ll need a one-time lifetime purchase to keep using the App. There is no monthly subscription.

How do I restore my purchase?

Open the paywall from the parent area and tap Restore Purchase. Purchases are tied to your Apple ID.

Where is my family’s data stored?

On your device. ATM Kids does not sync your children’s chores, balances, or wish lists to our servers.

How do backups work?

From the parent area, open Backup & dataSave a backup copy.

You’ll get:

You need both to restore on a new phone. The backup code is not your parent PIN.

Backups are manual. ATM Kids does not back up automatically.

I lost my phone or got a new phone — what now?

If you saved a backup file and backup code, install ATM Kids on the new device and choose Restore from backup.

If you did not create a backup, we cannot recover your family data. That’s why we recommend saving a backup before changing devices.

What’s the difference between my parent PIN and my backup code?

They are separate on purpose.

How do I delete everything on this device?

Parent area → Backup & dataDelete all data on this device.

This permanently erases local family data and resets the App. It cannot be undone without a backup.

Can my child use the App alone?

Children can use the kid side of the App, but setup, purchases, backups, and sensitive settings require a parent. We recommend keeping your parent PIN private.

I’m not receiving notifications

Check:

  1. Notification permission for ATM Kids in iOS Settings
  2. Notification preferences inside the App
  3. Do Not Disturb or Focus modes on your device

Amazon links in the App

Parents may see Amazon search links when adding wish list items. Those links open Amazon in your browser or the Amazon app. Purchases happen on Amazon, not inside ATM Kids.

Contacting support

Use the form above and include:

Please do not send your parent PIN or backup code. We will never ask for them.

You can also send feedback from inside the App using the feedback button.

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